1. About these Terms

These Terms and Conditions ("Terms") govern access to and use of the Nurama platform, including Nurama.com and app.Nurama.com (the "Service"). By accessing or using the Service, you agree to these Terms. If you are using the Service on behalf of a company or organisation, you confirm that you have authority to bind that organisation to these Terms.

2. Who we are

Nurama is operated by Nurama Ltd, a company registered in England and Wales.

• Company number: 16162813
• Registered address: Ground Floor Office, Clarence Court, 5 Dee Road, Richmond, United Kingdom, TW9 2JN

3. The Service

Nurama provides a software platform for creative collaboration, asset management, and client communication for visual production workflows. We may update, modify, or improve the Service over time to reflect product development, user feedback, or technical requirements.

4. Eligibility and accounts

You must be at least 18 years old to use the Service. To access most features, you must create an account and provide accurate, current information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Nurama is primarily intended for professional and business use, but individuals may also create accounts.

5. Roles, permissions, and sharing

Nurama supports multiple roles, including workspace owners, administrators, members, creators, reviewers, and clients. Workspace owners and administrators are responsible for:

• Managing user access and permissions
• Controlling content visibility and sharing
• Managing public or shared links

Nurama is not responsible for access granted by users or administrators within a workspace.

6. Trials, subscriptions, and billing

Free trials

Nurama may offer free trials. Trial length, eligibility, and available features may vary and may be withdrawn at any time. Continued use after a trial requires a paid subscription.

Subscriptions and pricing

Subscriptions are billed on a recurring basis, typically per seat per month, with additional charges based on data usage where applicable. All fees are exclusive of VAT unless stated otherwise. You authorise Nurama, via its payment processor, to charge applicable subscription and usage fees.

Refunds

Refunds are considered on a case-by-case basis at Nurama’s discretion. These Terms do not create an automatic entitlement to refunds.

7. Customer content and ownership

Ownership

You retain full ownership of all content uploaded, shared, or created through the Service, including files, media, comments, messages, and project data (“Customer Content”). Nothing in these Terms transfers ownership of Customer Content to Nurama.

Licence to provide the Service

You grant Nurama a limited, non-exclusive licence to host, store, process, display, and transmit Customer Content solely to operate and provide the Service. This licence ends when Customer Content is deleted, subject to legal and technical requirements.

8. Responsibility for content

You are solely responsible for all Customer Content you upload, share, or make available through the Service. You confirm that you have all necessary rights to such content.

10. AI and automated features

Nurama does not currently use artificial intelligence to process Customer Content. If AI-powered features are introduced, they will be designed to:

• Assist with organisation, navigation, comparison, or understanding of work
• Support traceability and context within projects
• Preserve authorship, ownership, and creative intent

Nurama does not train general-purpose AI models on Customer Content and will not do so without explicit agreement.

11. Security and data breaches

Nurama implements appropriate technical and organisational measures to protect personal data and Customer Content. No system is completely secure. Nurama is not responsible for:

• Access granted by workspace administrators
• Third-party services outside Nurama’s reasonable control

Where a personal data breach occurs, Nurama will respond in accordance with applicable data protection laws.

12. Data protection

Personal data is handled in accordance with the Privacy Policy, which forms part of these Terms. Depending on configuration and use, Nurama may act as a data processor on behalf of workspace owners. A separate Data Processing Agreement may be provided for enterprise customers.

13. Indemnity

You agree to indemnify and hold harmless Nurama from any claims, losses, liabilities, damages, and expenses arising from:

• Customer Content you upload, share, or make available
• Your breach of these Terms
• Your violation of any law or third-party rights

This indemnity does not apply to claims caused by Nurama’s own negligence or breach of these Terms.

14. Availability and support

The Service is provided on a best-efforts basis. Nurama does not guarantee uninterrupted availability.

15. Termination and suspension

You may cancel your subscription at any time through your account. Nurama may suspend or terminate access if:

• These Terms are breached
• Fees remain unpaid
• Use of the Service creates legal or security risk

Upon termination, access ends and data handling follows applicable legal requirements.

16. Limitation of liability

To the maximum extent permitted by law, Nurama is not liable for:

• Loss of data
• Loss of profits, revenue, or business
• Loss of goodwill or reputation
• Indirect or consequential losses

Nurama’s total aggregate liability arising out of or in connection with the Service is limited to the fees paid by you in the 12 months preceding the event giving rise to the claim. Nothing in these Terms excludes liability for fraud, death, or personal injury caused by negligence, or any liability that cannot be excluded by law.

17. Changes to these Terms

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance.

18. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising from or related to these Terms.